Unicentric Softphone

Do not disturb silences softphone ringing. Caller ID sets the outbound number used when you place a call.

Do not disturb Available for queues Forward all calls Forward to (extension or +E.164) Outbound caller ID

Feature codes for this softphone, Groundwire, and Yealink are listed under Settings → Help.

Incoming-call notifications

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Trusted devices

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Set Notifications to Allow (or Reset permissions).
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On a private phone or computer you can stay signed in for 7 days without repeating JumpCloud MFA. Do not enable this on shared or public devices.

Device name This is a private device

Enter an extension, E.164 number, or SIP address. All of your devices will forward inbound calls there (*72). Tap Forw again later to cancel (*73).

Forward to

Blind sends the caller immediately and rings all of their devices. Warm puts the caller on hold and rings the target so you can speak first, then Complete or Cancel. Voicemail skips ringing and drops the caller into that extension’s mailbox.

Or send to voicemail mailbox

These feature codes work the same on the UniPhone PWA keypad, Groundwire, and Yealink desk phones. Dial the code as the destination (or blind-transfer to it when noted).

Calling basics

Answer / mute / DTMF: Use the softphone controls (or the phone’s own keys on Groundwire/Yealink). Keypad digits during a call are sent as DTMF.
Hold / resume: On the PWA, Hold uses company hold music so transfers stay controlled. On Groundwire/Yealink, hold is the phone’s local hold.
Extension dialing: Dial a short extension (for example 209) to ring that person’s softphones and SIP devices, then company voicemail if unanswered.
Blind vs warm transfer: Blind sends the caller immediately. Warm (PWA) puts the caller on hold, lets you speak to the target, then Complete or Cancel.

Shared feature codes

*98 — Voicemail: Opens your company voicemail mailbox to leave a message (same central voicemail used when callers reach you).
*78 / *79 — Do not disturb: *78 turns central DND on (inbound calls skip your devices). *79 turns it off. Same as the Preferences toggle.
*72 + destination — Forward on: Example: *72209 forwards your calls to extension 209. You can also use an E.164 number after *72. Managed centrally for all your devices.
*73 — Forward off: Cancels call forwarding so your endpoints ring again normally.
*70 — Park: During a call, blind-transfer the caller to *70 (Yealink Park DSS or Transfer → *70), or use Park on the PWA. The parking agent hears the orbit (01–99); the caller hears hold music. PWA pills update immediately. Idle dial of *70 only announces — it does not park.
*71 + orbit — Retrieve park: Example: *7103 picks up the call on orbit 03 from any UniPhone client.
*8 — Group pickup: Answers a call that is currently ringing one of your shared groups (for example Operators), if you are eligible to pick it up.
*90 / *91 — Queue presence: *90 marks you available for queues; *91 unavailable. Same as “Available for queues” in Preferences.

Desk phones & Groundwire

Yealink speed-dial keys: Autoprovision loads feature-code keys (voicemail, park, pickup, DND, queue) plus your Quick Dial list. Presence monitoring is in the PWA Company directory, not classic BLF lamps. Blind transfer and attended transfer complete use SIP REFER to UniPhone; cancel during consult is local on the phone (hang up the consult / resume the held caller).
Groundwire Quick Dial: Export contacts from Settings → Voice endpoints / speed-dial CSV (when configured), or dial the same * codes from the Groundwire keypad.
Emergency calls: Do not dial 911 from UniPhone, Groundwire, or Yealink. Hang up and use your cellular phone.

Each phone (Groundwire on iPhone/iPad, desk phone, etc.) gets its own SIP credentials. Provision one endpoint per device. Password is shown once. In Groundwire set transport to tls (sip) (port 5061) and SRTP. Use your cellular dialer for 911.

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New endpoint label

Go online, then allow microphone access when prompted so Chrome can list speakers and mics. Speaker selection needs Chrome or Edge.

Microphone Speaker (call audio) Ringtone (earphones / other)